Stronger Together

Children have the best outcomes in life when they grow up with the support of a healthy family. The goal of family services – AV’s largest service area – is to keep families safely together. Family services workers support parents to build the skills and awareness that will result in safer and more caring environments for their children. 

“We go out to people’s homes and meet with families and children face-to-face, in an environment where they feel more relaxed and in control. We help them see what we are seeing when we walk in the door, but ultimately it comes down to them telling us what will make their lives better. Then we walk alongside the family and get them to take on the responsibility for getting there.”
– Kristy Reed, Program Manager, Family Services

AV’s family services teams support thousands of families across Victoria every year, offering a broad range of inclusive family and parenting services and programs. One of the differences in what family services offers is that children are at the centre of all discussions, and great care is taken to ensure the voices of children are heard.

“I am amazed by the support I have received. I’ve struggled so much, and this amazing team you have pulled together takes so much of the pressure off; I can have a rest and get my pain back under control. I’m not worrying so much. Thank you.”
– Sami*, a mum with two children

The families AV works with are typically dealing with factors such as multi-generational inequality, poverty and trauma. These factors can lead to negative behaviour such as substance use and family violence. Our teams address the vulnerabilities of families to prevent separation and work to ensure the needs of children are met as they navigate the welfare system.

“We set the scene from the beginning. We’re really transparent with families about any risks we’re seeing in the environment and providing clear examples. For us, it’s about going in and being non-judgmental and making it clear that we are there to support them and hear what they have to say.”
– Kristy Reed, Program Manager, Family Services

Sometimes the support provided by family services can be fun. AV supported a family with three children to have swimming lessons. It was such a positive experience that it became a regular activity for that family.

“They all go. Even mum loves the pool. The children were not sure at first, but now it is something that brings the family together every week. It’s significant because these things can lead to a lot of other positive work with the family.”
– Sonia D’Urbano, Regional Director North Metro

The 2022 Annual report can be found on our website.

To request a hard copy of this report, call us on 1800 809 722.

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