Help with your energy bills
We have a new team ready to help you make sense and get on top of your electricity or gas bills. We can help you with:
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Understanding your bill |
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Extending payment deadlines or applying for hardship programs with your energy provider |
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Finding, comparing and switching to a better energy offer |
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Applying for grants and concessions for eligible customers |
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Reducing bill costs (how you can reduce energy consumption at home) |
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Linking you with other services such as financial counselling or the Energy and Water Ombudsman |
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Organising in-person bill support |
Call 1800 531 741 (between 8am and 7pm Monday to Friday excluding public holidays)
Language translation services are available.
We can also organise to meet you in-person at one of our outreach locations across Victoria. Call us to find out more or book an appointment.
$250 Power Saving Bonus
The Victorian Government has launched a $250 Power Saving Bonus for all Victorian households. Only one payment is available per household.
We can help you apply for this bonus. Call 1800 531 741 and you will be connected to our helpful and trained staff.
You will need a copy of your electricity bill.
The account holder for your electricity bill will need to apply or be present when you apply.
When you apply for the Power Saving Bonus, you will need to have:
- Your electricity bill, either on paper or electronically.
- Your bank details (BSB and account number), so the government can pay you via electronic funds transfer.
Call 1800 531 741 (between 8am and 7pm Monday to Friday excluding public holidays)
Language translation services are available.
We can also organise to meet you in-person at one of our outreach locations across Victoria. Call us to find out more or book an appointment.
$250 Power Saving Bonus FAQs
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The $250 Power Saving Bonus is a one-off $250 payment for Victorian households to help ease cost-of-living pressures and encourage them to compare energy offers and save money.
Applications are open between 1 July 2022 and 30 June 2023. The Bonus is available to all Victorians households who contact Anglicare Victoria’s team to assist on 1800 531 741. The $250 Bonus is limited to one payment per eligible household.
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To apply for the new $250 Power Saving Bonus, eligible households must submit an application on the Victorian Energy Compare website or apply through a participating community outreach partner like Anglicare Victoria. To submit an application call us on 1800 531 741.
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Our team can assist you apply for the bonus if you need help. They can assist with overcoming accessibility issues including navigating the internet, understanding bills and the process to claim the bonus. This service is free. Give us a call on 1800 531 741.
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Eligible households can apply for the new $250 Power Saving Bonus now. Applications are open from 1 July 2022 until 30 June 2023. The Bonus is available to all Victorian households who engage with an energy affordability service through a participating community outreach partner like Anglicare Victoria, phone 1800 531 741.
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The $250 Power Saving Bonus is available to all Victorians households. To be eligible for the $250 Power Saving Bonus, Victorian households will need to:
- Have a recent residential electricity bill
- Be the account holder for that bill
Call us on 1800 531 741.
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No, the Bonus will be paid to your nominated bank account via Electronic Funds Transfer (EFT) or Bank Cheque.
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No, only one Bonus is available per household.
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No, only the account holder listed on the energy account can apply for the $250 Power Saving Bonus.
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No, only one Bonus is available per household.
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No, only one Bonus is available per household.
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No, you do not need to be receiving a concession payment of any type to receive the $250 Power Saving Bonus for Victorian households.
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If you rent and meet the eligibility requirements, then you can apply for the $250 Power Saving Bonus for Victorian households.
To apply for the new $250 Power Saving Bonus, you will need a recent residential electricity bill.
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If your application is successful, you should receive your $250 payment via Electronic Fund Transfer (EFT) within 2-3 weeks of submission if you meet the eligibility and documentation requirements. Cheque payments will take a little longer to process but should be received within 4 weeks if you meet the eligibility and documentation requirements. Incomplete applications may take longer to process.
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The $250 Power Saving Bonus will generally be paid via Electronic Funds Transfer (EFT) to your nominated bank account, or by bank cheque upon request. In certain circumstances, it may be necessary for your payment to be made via bank cheque.
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In partnership with Victoria Government
