Help with your energy bills
We have a new team ready to help you make sense and get on top of your electricity or gas bills. We can help you with:
Understanding your bill | |
Extending payment deadlines or applying for hardship programs with your energy provider | |
Finding, comparing and switching to a better energy offer | |
Applying for grants and concessions for eligible customers | |
Reducing bill costs (how you can reduce energy consumption at home) | |
Linking you with other services such as financial counselling or the Energy and Water Ombudsman | |
Organising in-person bill support |
Call 1800 531 741 (between 8am and 7pm Monday to Friday excluding public holidays)
Language translation services are available.
We can also organise to meet you in-person at one of our outreach locations across Victoria. Call us to find out more or book an appointment.