Help with your energy bills
We have a new team ready to help you make sense and get on top of your electricity or gas bills. We can help you with:
|Understanding your bill
|Extending payment deadlines or applying for hardship programs with your energy provider
|Finding, comparing and switching to a better energy offer
|Applying for grants and concessions for eligible customers
|Reducing bill costs (how you can reduce energy consumption at home)
|Linking you with other services such as financial counselling or the Energy and Water Ombudsman
|Organising in-person bill support
Call 1800 531 741 (between 8am and 7pm Monday to Friday excluding public holidays)
Language translation services are available.
We can also organise to meet you in-person at one of our outreach locations across Victoria. Call us to find out more or book an appointment.