Help with your energy bills
We have a team ready to help you make sense and get on top of your electricity or gas bills. We can help you with:
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Understanding your bill |
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Extending payment deadlines or applying for hardship programs with your energy provider |
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Finding, comparing and switching to a better energy offer |
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Applying for grants and concessions for eligible customers |
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Reducing bill costs (how you can reduce energy consumption at home) |
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Linking you with other services such as financial counselling or the Energy and Water Ombudsman |
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Organising in-person bill support |
Call 1800 531 741 (between 9am and 5pm Monday to Friday excluding public holidays)
Language translation services are available.
Relieving energy bill anxiety
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Managing energy bills
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and costs is definitely
a big part of our life, and especially
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with the cost of living increasing
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and the energy bills increasing.
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So, I love being able to assist them
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and just ease
that bit of burden from them.
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And with my support and my guidance,
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then they feel more empowered
to be able to contact the retailer themselves.
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All appointments
are tailored to the clients needs.
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So not every appointment is the same.
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So first of all, we always start
with getting a bit of understanding of why
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the client contacted us for support.
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We then discuss with them their bills,
making sure that if they have concessions,
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that they've got the concession
applied onto their account,
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as well as, guiding them to
see whether they do
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have a better offer on their bill
and obtaining the best offer for that.
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So we explore that as well
and also explore sort of what support or
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financial grants that they can apply for,
through with their retailer.
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So if required, we can contact
the retailer to complete a three way call.
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So, a lot of clients feedback is
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that they are just feeling very relieved,
through the support that we've provided.
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So they contact our team
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feeling really anxious about their bills
and how much their debt may be.
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And, you know, we provide that support to
relieve their anxiety as well
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as relieve the burden
and the stress from the bills
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that they're owing.
Energy Assistance Program Enquiry Form
Please provide your details below and a member of our team will contact you.