Help with your energy bills

We have a new team ready to help you make sense and get on top of your electricity or gas bills. We can help you with:

Understanding your bill Understanding your bill
Extending payment deadlines Extending payment deadlines or applying for hardship programs with your energy provider
Finding, comparing and switching to a better energy offer Finding, comparing and switching to a better energy offer
Applying for grants Applying for grants and concessions for eligible customers
Reducing bill costs Reducing bill costs (how you can reduce energy consumption at home)
Linking you with other services Linking you with other services such as financial counselling or the Energy and Water Ombudsman
Organising in-person bill support Organising in-person bill support


Call 1800 531 741 (between 8am and 7pm Monday to Friday excluding public holidays)

Language translation services are available.

We can also organise to meet you in-person at one of our outreach locations across Victoria. Call us to find out more or book an appointment.

Application for $250 Power Saving Bonus is now closed

The fourth round of the $250 Power Saving Bonus closed for new applications on 31 August 2023. Households who submitted an application by 11.59pm on 31 August 2023 and meet the eligibility requirements (including having not previously applied under the fourth round) will receive their $250 Bonus.

If you applied with Anglicare Victoria and have any questions regarding your application please call 1800 531 741 or email

If you applied on the Victorian Energy Compare website or have a general enquiry, please email or call the Victorian Energy Compare helpline on 1800 000 832.

$250 Power Saving Bonus FAQs


    In partnership with Victoria Government

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