Help with your energy bills

We have a new team ready to help you make sense and get on top of your electricity or gas bills. We can help you with:

Understanding your bill Understanding your bill
Extending payment deadlines Extending payment deadlines or applying for hardship programs with your energy provider
Finding, comparing and switching to a better energy offer Finding, comparing and switching to a better energy offer
Applying for grants Applying for grants and concessions for eligible customers
Reducing bill costs Reducing bill costs (how you can reduce energy consumption at home)
Linking you with other services Linking you with other services such as financial counselling or the Energy and Water Ombudsman
Organising in-person bill support Organising in-person bill support

 

Call 1800 531 741 (between 8am and 7pm Monday to Friday excluding public holidays)

Language translation services are available.

We can also organise to meet you in-person at one of our outreach locations across Victoria. Call us to find out more or book an appointment.


Enquiry


    In partnership with Victoria Government

    Find a location

    Look through our office locations that provide this service
    view locations