Help with your energy bills
We have a team ready to help you make sense and get on top of your electricity or gas bills. We can help you with:
 |
Understanding your bill |
 |
Extending payment deadlines or applying for hardship programs with your energy provider |
 |
Finding, comparing and switching to a better energy offer |
 |
Applying for grants and concessions for eligible customers |
 |
Reducing bill costs (how you can reduce energy consumption at home) |
 |
Linking you with other services such as financial counselling or the Energy and Water Ombudsman |
 |
Organising in-person bill support |
Call 1800 531 741 (between 9am and 5pm Monday to Friday excluding public holidays)
Language translation services are available.
Relieving energy bill anxiety
00:00:06:03
Managing energy bills
00:00:07:10
and costs is definitely
a big part of our life, and especially
00:00:10:11
with the cost of living increasing
00:00:12:12
and the energy bills increasing.
00:00:14:10
So, I love being able to assist them
00:00:17:19
and just ease
that bit of burden from them.
00:00:20:19
And with my support and my guidance,
00:00:23:24
then they feel more empowered
to be able to contact the retailer themselves.
00:00:34:19
All appointments
are tailored to the clients needs.
00:00:37:05
So not every appointment is the same.
00:00:39:15
So first of all, we always start
with getting a bit of understanding of why
00:00:43:11
the client contacted us for support.
00:00:46:00
We then discuss with them their bills,
making sure that if they have concessions,
00:00:50:20
that they've got the concession
applied onto their account,
00:00:53:24
as well as, guiding them to
see whether they do
00:00:56:16
have a better offer on their bill
and obtaining the best offer for that.
00:01:00:19
So we explore that as well
and also explore sort of what support or
00:01:05:02
financial grants that they can apply for,
through with their retailer.
00:01:09:21
So if required, we can contact
the retailer to complete a three way call.
00:01:20:09
So, a lot of clients feedback is
00:01:22:04
that they are just feeling very relieved,
through the support that we've provided.
00:01:26:05
So they contact our team
00:01:27:13
feeling really anxious about their bills
and how much their debt may be.
00:01:32:03
And, you know, we provide that support to
relieve their anxiety as well
00:01:37:12
as relieve the burden
and the stress from the bills
00:01:40:15
that they're owing.
Energy Assistance Program Enquiry Form
Please provide your details below and a member of our team will contact you.
In partnership with Victoria Government
