Help with your energy bills
We have a new team ready to help you make sense and get on top of your electricity or gas bills. We can help you with:
|Understanding your bill|
|Extending payment deadlines or applying for hardship programs with your energy provider|
|Finding, comparing and switching to a better energy offer|
|Applying for grants and concessions for eligible customers|
|Reducing bill costs (how you can reduce energy consumption at home)|
|Linking you with other services such as financial counselling or the Energy and Water Ombudsman|
|Organising in-person bill support|
Call 1800 531 741 (between 8am and 7pm Monday to Friday excluding public holidays)
Language translation services are available.
We can also organise to meet you in-person at one of our outreach locations across Victoria. Call us to find out more or book an appointment.
Application for $250 Power Saving Bonus is now closed
The fourth round of the $250 Power Saving Bonus closed for new applications on 31 August 2023. Households who submitted an application by 11.59pm on 31 August 2023 and meet the eligibility requirements (including having not previously applied under the fourth round) will receive their $250 Bonus.
$250 Power Saving Bonus FAQs
The fourth round of the $250 Power Saving Bonus closed on 31 August 2023. New applications will not be accepted after this time.
- Will I still receive my $250 Bonus if my application hasn’t been approved and paid by 31 August 2023?
Yes, if you submitted your application by 11.59pm on 31 August 2023 and you meet the eligibility requirements (including having not previously applied) you will still receive your $250 Bonus.
The fourth round of the Power Saving Bonus closed on 31 August 2023. New applications will not be accepted after this time.
Help is available for households having difficulty paying their energy bills. The Victorian Government’s Energy Assistance Program can assist households to struggling with power bills to apply for eligible grants and concessions, find and switch to better offers. For more information call 1800 161 215 or visit https://www.energy.vic.gov.au/for-households/energy-assistance-program
The Commonwealth Government is partnering with states and territories to deliver $1.5 billion of targeted electricity bill relief to eligible Australian households and small businesses under the Energy Bill Relief plan.
Eligible Victorian households can receive $250 in addition to the Victorian Government’s $250 Power Saving Bonus. The $250 rebate will be provided in periodic instalments on bills during 2023-24.
To learn more about the eligibility criteria and how payments will be made visit https://www.energy.vic.gov.au/for-households/help-paying-your-bill
The Victorian Energy Compare website is a government-run energy comparison site that is free, independent and easy to use.
While energy prices have fluctuated considerably in 2022, customers can always check that they’re on the best available energy offer at the Victorian Energy Compare website (compare.energy.vic.gov.au).
The Victorian Government’s Energy Assistance Program is a free service designed to support you if you are having trouble paying your energy bills. It will help you to save money and receive help connecting with your energy retailer.
The program aims to:
- provide you with one-on-one help to navigate the energy market
- help you manage the rising cost of living by saving money on energy bills
- help you understand the energy affordability support and help you take part in the energy market more often
For more information, visit https://www.energy.vic.gov.au/for-households/energy-assistance-program.
In partnership with Victoria Government