Help with your energy bills

We have a team ready to help you make sense and get on top of your electricity or gas bills. We can help you with:

Bill paper icon Understanding your bill
Calendar with a note icon Extending payment deadlines or applying for hardship programs with your energy provider
Two columns for comparison icon Finding, comparing and switching to a better energy offer
Apply online for the grant icon Applying for grants and concessions for eligible customers
Bill show cost down icon Reducing bill costs (how you can reduce energy consumption at home)
Network with other organisations icon Linking you with other services such as financial counselling or the Energy and Water Ombudsman
Face to Face support icon Organising in-person bill support

 

Call 1800 531 741 (between 9am and 5pm Monday to Friday excluding public holidays)

Language translation services are available.

Relieving energy bill anxiety

KhaKhia from Anglicare Victoria talks about how she is helping Victorians doing it tough through the Energy Assistance Program

00:00:06:03
Managing energy bills

00:00:07:10
and costs is definitely
a big part of our life, and especially

00:00:10:11
with the cost of living increasing

00:00:12:12
and the energy bills increasing.

00:00:14:10
So, I love being able to assist them

00:00:17:19
and just ease
that bit of burden from them.

00:00:20:19
And with my support and my guidance,

00:00:23:24
then they feel more empowered
to be able to contact the retailer themselves.

00:00:34:19
All appointments
are tailored to the clients needs.

00:00:37:05
So not every appointment is the same.

00:00:39:15
So first of all, we always start
with getting a bit of understanding of why

00:00:43:11
the client contacted us for support.

00:00:46:00
We then discuss with them their bills,
making sure that if they have concessions,

00:00:50:20
that they've got the concession
applied onto their account,

00:00:53:24
as well as, guiding them to
see whether they do

00:00:56:16
have a better offer on their bill
and obtaining the best offer for that.

00:01:00:19
So we explore that as well
and also explore sort of what support or

00:01:05:02
financial grants that they can apply for,
through with their retailer.

00:01:09:21
So if required, we can contact
the retailer to complete a three way call.

00:01:20:09
So, a lot of clients feedback is

00:01:22:04
that they are just feeling very relieved,
through the support that we've provided.

00:01:26:05
So they contact our team

00:01:27:13
feeling really anxious about their bills
and how much their debt may be.

00:01:32:03
And, you know, we provide that support to
relieve their anxiety as well

00:01:37:12
as relieve the burden
and the stress from the bills

00:01:40:15
that they're owing.

Energy Assistance Program Enquiry Form

Please provide your details below and a member of our team will contact you.


    In partnership with Victoria Government

    Find a location

    Look through our office locations that provide this service
    view locations