About Us

We work for better

Anglicare Victoria works with children, young people and families. We prevent harm and empower people to overcome challenges and achieve their full potential.

We believe in families and know that with access to the right support every family can grow and achieve their goals.

We work with families towards positive change. Whether it be a helping hand in a time of crisis, or providing longer-term support and care. We partner with local communities, the private and public sectors and our donors to deliver better results.

Supporting tens of thousands of Victorians every year, our 2000+ staff and volunteers operate from more than 96 sites across the state, as well as delivering assistance online, at home and in the community. We are Victoria’s largest provider of Out of Home Care and Family Services, and one of Australia’s most innovative agencies in working with vulnerable children youth and families.

Learn more about our promise, as an organisation, to work together for better

Our Vision

Anglicare Victoria works with children and families to build better tomorrows. We work with them to find solutions for children in need, create opportunities and pathways for young people, provide tools and support families to stay together. We find innovative ways to overcome challenges and to make the system better.

AV is committed to diversity, equity and inclusion and we strive to be an inclusive, safe and responsive organisation that celebrates diversity from people from all walks of life.

Charter of Rights

Our charter of rights outlines the rights and freedoms you have when working with us. They serve to protect you and ensure you are being treated fairly and also help us improve our services through review and feedback.

Whenever you or your family receive a service from Anglicare Victoria, you have the right to:

Be treated with dignity and respect at all times.
Have a say, and be listened to, in regard to the service you are receiving.
Be kept informed of and, as far as is appropriate, participate in the decision-making process affecting you at all times.
Have your privacy respected and personal information kept safe and secure.
Receive services in a sensitive and safe environment, free from abuse, neglect, violence and preventable injury.
Tell us about any concerns or suggestions and be kept informed of what happens as a result of your comments.
Receive assistance with special needs, including access to an interpreter service.
Raise concerns about how a complaint was handled if you weren’t happy with the process.

Our Commitments

AV is committed to creating a workplace that values its employees, stakeholders, shareholders and most importantly, its community. We strive to provide a safe and inclusive work environment, opportunities for growth and development and work-life balance for our employees so that our people can achieve their best and work for better with clients and communities. We place high importance on delivering high quality services making sure we are responding responsibly to their needs, and we work to empower the community.

These commitments are essential for building trust and maintaining positive relationships with our employees, stakeholders and our community which ultimately contribute to the long-term success and sustainability of the organisation.

Publications and Reports

AV’s publications and reports give insight into our organisational activities, and we aim to highlight and showcase our achievements and provide in depth analysis and evaluation that inform decision making and identify areas for improvement and provide accountability.