AV provides a range of programs that support families to meet the needs of their children and young people.

Support is delivered through range of tailored services to strengthen families and improve the wellbeing of children. These programs aim to increase parenting confidence and capacity which leads to better opportunities and outcomes for children.

Referrals to Family Services come through either The Orange Door or Child FIRST – depending on where you live. Contact details for the Orange Door and Child FIRST services across Victoria can be found on the DHHS Website.

Family Services Referral Points:

The Orange Door

The Orange Door is the access point for women, children and young people who are experiencing family violence or families who need assistance with the care and wellbeing of children to access the services they need to be safe and supported.


Some families need family services support when they are experiencing difficulties that impact on their parenting and family life.

Child FIRST (Child and family information, referral and support teams) are an entry point into family services. Child FIRST teams are located in sites across Victoria and is delivered in your local area by community service organisations.

Use this table to find your local Child FIRST or The Orange Door referral phone number.

If you are not sure which local government area the family you are concerned about lives in, visit the Know your council website.  

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